FAQ
Product, subscription, and troubleshooting answers
Find quick answers before checkout or contact customer care for a guided support path.
Product questions
Which plan is best for a family?
Defendora Total Protection is usually the best family plan because it covers five devices and includes identity, VPN, and password tools.
Do products renew automatically?
Renewal settings can be managed in the account area. Customers can renew, upgrade, or cancel eligible subscriptions.
Subscription queries
Where can I find my license key?
License keys appear in order confirmation and in the account profile under active subscriptions.
Can I transfer protection to a new device?
Yes. Deactivate the old device from your profile and activate the new device with the same subscription.
Technical troubleshooting
What should I do if installation fails?
Restart the device, confirm internet access, remove conflicting antivirus tools, and contact setup support if the issue continues.
Why is my scan taking longer than usual?
First scans and full scans can take longer because they check more files. Future quick scans are usually faster.